The Hospitality Industry

The Food and
Hospitality Industry has become one of the biggest
employers in our state. It now has attained a much higher
status in society and demands high standards of work from
its employees. Employment opportunities are many, but
eagerly sought by a vast majority of people. For this reason
as in any other established business, interviews are
conducted. Through these interviews, the interviewer looks
for personal qualities and interpersonal skills in a
prospective employee to fulfill the job requirements. One of
the most important things that an employer looks for are
personal qualities. These consist of: a keen attitude, a
friendly disposition, neat appearance, a willingness to work,
confidence, cleanliness, personal hygiene, deportment
(efficient) and honesty, among the many others.
Interpersonal skills basically include the ability to interact
with people and using initiative to deal with problems which
may arise if the customer is not satisfied. If interpersonal
and personal skills are exercised then they will greatly
contribute to a happy and successfully working
environment. This can be accomplished by remembering to
keep in mind the fundamental aspect of any catering
establishment which is to "Always acknowledge that the
customers are the most important people in the business,
and nothing is more important than serving them." - An
introduction to catering. Due to the fact that a large amount
of job satisfaction can be found in the food and hospitality
industry, jobs are very often sought after. Many who wish
to enter the industry usually do so by gaining a
apprenticeship . Apprenticeships in the hospitality industry
usually last between 2.5 years to 4 years. These
apprenticeships mainly consist of ‘on the job training’,
combined with full time practical work experience, along
with future training at TAFE. Apprenticeships are usually
categorized into : bread making and baking, butchering and
small goods making, cooking , pastry cooking and waiting.
To gain a apprenticeship today in South Australia a person
needs to be at least 15 years old. Also the applicant is
required to have at least reached year 10, and to have a
good grounding in basic mathematics. Apprenticeships are
administered by the state government and before applying
for one it is recommended that one registers their interest
with a job centre. When a employer takes on a apprentice,
there is a probationary period of three months before the
contract is signed, this ensures that the employer will permit
the apprentice to take time off to attend classes. Many
people belief that apprenticeships and traineeships are the
same, however the two do differ some what, for example:
The Federal Government have administed traineeships,
which last for a minimum of a year, and consists of 13
weeks in off the job training and 39 weeks in employment.
Unlike a apprenticeship the minimum age for a traineeship
is 16 - 19 years old. On completion of the traineeship,
trainees are awarded an Australian Traineeship which
provided’s nationwide industry recognition. The certificate
also enables the trainee to qualify for further education and
training. In1927 the ACTU came into action for almost all
Australian industries. The ACTU provides greater
individual negotiation between worker and employer. The
trade movement in Australia has provided its members
worker collective power to improve their rights and
working conditions. Its these trade unions which have had a
major impact in the development of industrial law and
industrial relation. The main hospitality industry union is the
Australian Liquor, Hospitality and Miscellaneous workers
union, which has about 250 000 members. Australian trade
unionism is characterized by a system of regulation of
industrial relations. The Australian trade union in the pass
few years has provided its members with collective power
to improve their rights and working conditions. It is these
trade unions which have played a major role in the
development of industrial law and industrial relations.
Unions need to be registered and have rules for their
activities. Union members pay membership fees. Trade
unions maintain contact with their members through a
network of workplace representatives. The union
representative can discuss members complaints with the
employer. The union also provides legal assistance, and
keeps them informed in workplace health and safety issues.
Legislation’s is laws which have been passed by the
Federal and State Government to control conflicts which
may arise in the work place. An example of this is the
industrial relations act which creates the Australian
industrial relations commission ( the IRC ) The IRC deals
with industrial disputes and approving settlements. This
usually results in the creation of variation of awards and
agreements. Before a legislation is pass it must first go
thorough both houses of parliament. Rules are sets of
principals and guidelines for a legislation. It is the awards
and agreements in the Hospitality Industry which set the
legal minimum wages and working conditions for specified
occupations. Awards