This essay Is TQM fad or real management philosophy? has a total of 770 words and 6 pages.
Is TQM fad or real management philosophy?
When we define something is fad or real we show take what both short-term and long-term effects into account. And what is the target of this theory?
TQM is total quality management, and the point at ‘total quality’. From consensus view of market or business the critical thing is customer satisfaction. Thus, what is satisfaction? From my point of view satisfaction is the object or product I bought which fulfill its utility and at the same time fulfill my expectation of use this object or product. And another question coming, how the product fulfills consumer’s satisfaction? It will depend on the uses and quality of the product.
So that’s means the objective of producer is to fulfill the customer’s expectation of quality and uses.
A good quantitative definition of Total Quality Management is: ‘A process designed to focus on customer expectations, preventing problems, building commitment to quality in the workforce and promoting open decision making.’
And it include many methodology to aide this definition such as JIT, kaizen, benchmarking, reengineering, six sigma and ISO 9000 est. following let’s exam these methodologies ,if the organization follow these methodologies can they achieve the goal of fulfill or excess the consumer’s expectation of quality?
First let exam ‘just in time’:
Definition of JIT is ’from narrow sense of JIT is a process where goods, components, parts or documents are at necessary place just at necessary time, in boarder sense JIT means moving material to correct place and this move only take place at correct time and place. And from long term examination people get many critical point of JIT this theory can reduce direction or indirection extra labor cost, floor and warehouse space, wastage est.. And corporate with new communication technology will greater help JIT, and improve efficiency.
From the history point of view, after 1973 oil shock many Japanese companies has been adopted this approach and most famous Japanese moto company following this approach is Toyota.
It is a Japanese management philosophy, It seeking radical improve in all areas of business such as billing, engineering, planning est. It focuses on small, gradual, frequent improvement and financial investment minimal. The first and foremost of kaizen philosophy is the quality of the people.
This philosophy has been adopted and is used by many firms in u.s.a and around the world, for example kaizen has been successfully applied in the Mercedes-Benz truck factory in Brazil, resulting in reduction of 30% in manufactory space, 45% in inventory 70% in lead time, efficiently save time and cost.
Benchmarking and reengineering:
Both of these are effected approach for breakthrough, it reinforce company competitive advantages and through comparing with best in class company discover its own weakness and strength in order keep or reposition status in the market.
These two methods have been used before TQM birth, many association of different field gather the specific information of their own filed or other field which can help them to compare and improve.
This word has already been considered as saint words for their company, the famous companies who employ this methodology are GE and Motorola. Through this methodology management is distilled to quantitative sense easy to measure and then easy to control.
Is a family of standards represent an international consensus on good management practices with the aim of ensuring that the organization can time and time again deliver goods and service to meet consumer’s quality requirement, the objective is to promote the development of standards and related activities in the world with a view to facilitating international exchange of goods and services.
According to define these methodologies, the usage and its history we know the common goal of these methods is try to improve quality of product and service in order to keep or excess consumer’s quality requirement and both of these methods have already exist half century and still to be consider as company’s successful bible, and as time goes on more and more company belief total quality management and strive to give worldwide quality certification, the aim is to let customer recognize the quality of their and this quality are considered to be world quality level. If TQM only is fad ,it won’t exist so long time more than half century, if TQM only is fad, how to prove those successful company such as Sony,
Topics Related to Is TQM fad or real management philosophy?
Process management, Management, Lean manufacturing, Quality management, Quality, Kaizen, Total quality management, Customer satisfaction, Business process, Just-in-time manufacturing, Benchmarking, ISO
Essays Related to Is TQM fad or real management philosophy?
Management Company PorfileManagement Company Porfile COMPANY OVERVIEW Martella Paper Products, Inc. is a paper products producer and distributor to many offices and office supply stores. The company was established in 1979 by Michael Martella. Michael Martella saw the need for a paper company and believed that he could fill that need. Martella Paper Products Inc. has been in business for over 15 years. The company has expanded tremendously in that time. When the company was first established, Mr. Martella could not even
Managing ChangeManaging Change Outline Thesis: Managers of organizations today face a demand for change in their organizations if only because change is so pervasive in the world around them. I. ASSUMPTIONS II. CONDITIONS FOR CHANGE A. Widespread felt need. B. Leadership C. Trust D. Resources 1. Funds 2. Expertise E. Positive organizational history III. DIMENSIONS OF THE CHANGE PROCESS A. Relative advantage of proposed change B. Impact on social relationships of a proposed change C. Magnitude of a proposed cha
Neolithic ParkNeolithic Park Neolithic Park A Short Story composed by: Reagan B Honors English II Mrs. Coultas - 3 August 16, 1993 Thanks for that update, Bob, said the aged anchor person. His voice was rough and deep, as though he had been to sea recently and had taken home a throat lined with thick salt water. He sounded too serious, but friendly enough to be a local newscaster for a maximum audience of perhaps 20,000 bored stiff eyes. And now we have a related story about the new sporting goods store he
New Age of TechnologyNew Age of Technology Technology and computers are increasing factors in the collision repair industry. With time being a concern for customers in many cases, the work we do has become easier to manage and faster to produce because of technology. Over the past ten years, equipment technology has increased our productivity. Today, a computerized management system helps you to quickly process repair orders, job costing, and management reporting. Some examples of this new technology are the Shark,
Ordinary People by Judith GuestOrdinary People by Judith Guest dysfunctional family who relate to one another through a series of extensive defense mechanisms, i.e. an unconscious process whereby reality is distorted to reduce or prevent anxiety. The book opens with seventeen year old Conrad, son of upper middle-class Beth and Calvin Jarrett, home after eight months in a psychiatric hospital, there because he had attempted suicide by slashing his wrists. His mother is a meticulously orderly person who, Jared, through projecti
Possible MajorPossible Major For the subject of my research paper I chose the occupation of Industrial Engineering Technology. This job is very similar to one I might have since my major might be Industrial Technology. The industrial field is one that I am very interested in and offers many different jobs to choose from. A few of the jobs included in the industrial field are; Industrial Engineer, Mechanical Engineer, Industrial Distributor (sales), and various management positions. All of these are demanding
The need for Government Intervention in EducationThe need for Government Intervention in Education Reform The Need for Federal Government Involvement in Education Reform by ____________ Political Science 2301 Federal and State Government OVERVIEW For centuries, generations of families have congregated in the same community or in the same general region of the country. Children grew up expecting to earn a living much like their fathers and mothers or other adults in their community. Any advanced skills they required beyond the three R\'s (Readi
The Glass CielingThe Glass Cieling The glass ceiling has held women back from certain positions and opportunities in the workplace. Women are stereotyped as part-time, lower-grade workers with limited opportunities for training and advancement because of this glass ceiling . How have women managed their careers when confronted by this glass ceiling? It has been difficult; American women have struggled for their role in society since 1848. Women’s roles have changed significantly throughout the past centuries bec
Coca-Cola and its EvolutionCoca-Cola and its Evolution The Coca-Cola company started out as an insignificant one man business and over the last one hundred and ten years it has grown into one of the largest companies in the world. The first operator of the company was Dr. John Pemberton and the current operator is Roberto Goizueta. Without societies help, Coca-Cola could not have become over a 50 billion dollar business. Coca-Cola was invented by Dr. John Pemberton, an Atlanta pharmacist. He concocted the formula in a thr
Total Quality ManagementTotal Quality Management Total Quality Management Total Quality Management(TQM) is an organisational process that actively involves every function and every employee in satisfying customers needs, both internal and external. TQM works by continuously improving all aspect of work through structured control, improvement and planning activities that are carried out in concern with guiding ideology that focuses on Quality and Customer Satisfaction as the top priorities. There has been many arguments
TQM In An Accounting EnvironmentTQM In An Accounting Environment Chapter One: Description of the problem: All companies need effective employees in order to complete the necessary daily tasks and attain a profit. Many employers do not receive the peak level of performance from their workers due to the fact that the employees do not feel they are having an effect on the quality of service they are offering, or cannot see any tangible outcome from their efforts. This chapter describes several different aspects of the project, in
Treatments of AlcoholismTreatments of Alcoholism Treatments of Alcoholism University of ??? TREATMENTS OF ALCOHOLISM Alcoholism can destroy the life of an alcoholic and devastate the alcoholic\'s family. But it also has overwhelming consequences for society. Consider these statistics from the National Council on Alcoholism and Drug Dependence: *In 1988, alcoholism and problems related to it cost the United States an estimated $85.8 billion in mortality and reduced productivity; *Fetal alcohol syndrome, caused by a woma
If you enjoy dealing with people, the outdoors, anUPS UPS If you enjoy dealing with people, the outdoors, and being your own supervisor than a job with the UPS just might be a job for you. There are many advantages to being a UPS driver, but there are also a few disadvantages. Some of the advantages are that most freight and material movers belong to Unions. The particular unions that represent freight and material movers are International Union, United Automobile, Aerospace and Agriculture Implement Workers of America. Unions make sure that th
What is Public Relations Select 2 definitions andWhat is Public Relations Select 2 definitions and assess The Mexican Statement, agreed on by the World Assembly of Public Relations Associations in Mexico City in August 1978 (Seitel, 1992, 8), reads, Public relations practice is the art and social science of analysing trends, predicting their consequences, counselling organisation leaders, and implementing planned programmes of action which will serve both the organisation\'s and the public interest. Strengths 1. The emphasis that public rela
Women's Images in Managment of Grief and A Pair ofWomen\'s Images in Managment of Grief and A Pair of Tickets Both Management of Grief and A Pair of Tickets were written by women and about women. Authors were able to portray an image of women which differs from the traditional, stereotypical literary image of feeble and delicate creatures who needed to be cared for. Women in these stories were faced with horrible tragedies, but the determining element in their experience was not so much what happened to them but how they took it. After reading
Work SatisfactionWork Satisfaction WORK SATISFACTION As the quote from the Work in America report indicates, people want to feel that their work matters, that what they do gives them some sense of fulfillment. Of course, other factors matter too, especially room for advancement and compensation, but the most important thing here is that work be meaningful. But are these needs important to the organization? Sometimes yes, sometimes no. But more and more, they are becoming significant to most organizations. While
A Role of Ethics and Social Responsibilities in MaA Role of Ethics and Social Responsibilities in Management. Ethics can be defined as a process of evaluating actions according to moral principal of values(A.Alhemoud). Throughout the centuries people were trying to choose between profit and moral. Perhaps, some of them obtain both, but every time it could have roused ethical issues. Those issues concern fairness, justice, rightness or wrongness; as a result it can only be resolved according to ethical standards. Setting the ethical standards fo
AustraliaAustralia INTRODUCTION Australia, island continent located southeast of Asia and forming, with the nearby island of Tasmania, the commenwealth of Australia, a self governing member of the Commenwealth of Nations. The commenwealth of Australia is made up of six states--News south Wales, Queensland, South Australia, Tasmania, Victoria, and Wester n Australia--and two territories--the Australian Capital Territory and the Northern Territory. Australia, including Tasmania but excluding external terri
International Business VenturesInternational Business Ventures Measuring a potential business venture has many aspects which the international manager must be aware of in order to convey the correct information back to the decision makers. Being ignorant to any of the aspects can lead to a false representation of the project, and hence an uninformed decision being passed. In order for a business to survive it must grow. For growth to be optimal, management must first be able to identify the most attractive prospective leads.
The Bubble Economy of JapanThe Bubble Economy of Japan The Economy of Japan had experience a tremendous growth since the end of the Korean war. The growth of GNP in 1967 and 1968 was above 10 % (double digit growth period) which exceed countries such as Britain, France and Germany. The economy experienced a boost is due to many reasons, such as: enlargement of industrial facilities, massive adaptation of western technology and education, lower the military expense to 1% of GNP, relation with power nation, human resources
Business Process Redesign or ReengineeringBusiness Process Redesign or Reengineering Business Process Redesign (BPR) or Reengineering is the fundamental rethinking and radical redesign of business processes to achieve dramatic improvements in critical, contemporary measures of performance, such as cost, quality, service, and speed (Hammer and Champy, Reengineering). Since the BPR idea has surfaced it has been under constant ridicule by the popular press. They say it takes far too long, creates management headaches, fails 70% of the ti
Book Review of Business Policy and Strategy: An AcBook Review of Business Policy and Strategy: An Action Guide Submitted in partial fulfillment of B.S. in Business Administration Century University, New Mexico Grade = 95% A} Business Policy and Strategy: An Action Guide, by Robert Murdick, R. Carl Moor and Richard H. Eckhouse, attempts to tie together the broad policies and interrelationships that exist among the many functional areas which undergraduate students typically study. The authors intend the text to supplement the typical case book a
Soft Drink Industry Case StudySoft Drink Industry Case Study Table of Contents Introduction 3 Description 3 Segments 3 Caveats 4 Socio-Economic 4 Relevant Governmental or Environmental Factors, etc. 4 Economic Indicators Relevant for this Industry 4 Threat of New Entrants 5 Economies of Scale 5 Capital Requirements 6 Proprietary Product Differences 7 Absolute Cost Advantage 8 Learning Curve 8 Access to Inputs 8 Proprietary Low Cost Production 8 Brand Identity 9 Access to Distribution 9 Expected Retaliation 9 Conclusion 10 Su
Corporate DownsizingCorporate Downsizing - INTRODUCTION - Downsizing, restructuring, rightsizing, even a term as obscure as census readjustment has been used to describe the plague that has been affecting corporate America for years and has left many of its hardest working employees without work. In the 1980\'s, twenty-five percent of middle management was eliminated in the United States (Greenberg/Baron 582). In the 1990\'s, one million managers of American corporations with salaries over $40,000 also lost their j
Corporate Development During the Industrial RevoluCorporate Development During the Industrial Revolution The Standard Oil Company founded by John D. Rockefeller and the U.S. Steel Company founded by Andrew Carnegie. The Standard Oil Company and U.S. Steel Company were made successful in different ways due to the actions of their different owners. The companies differed in their labor relations, market control, and structural organization. In the steel industry, Carnegie developed a system known as vertical integration. This means that he cut ou
Accounting System ControlsAccounting System Controls In accounting systems, certain controls are needed to ensure that employees are doing their jobs properly and ensure that the system runs properly. These checks are in the best interest of the organization. These controls come in the form of internal and external controls for the system. The internal controls are the checks that are placed in the system my the company\'s own management and directors. Today more and more companies are moving from the manual accounting s
Role of Government in Mixed Economies Such As AustRole of Government in Mixed Economies Such As Australia What role do governments have in modern mixed economies such as Australia? Using appropriate indicators (macro economic aggregates) outline the present state of the economy. In what ways is the Commonwealth government using fiscal and monetary policies to influence the Australian economy? What are the main features of the government\'s micro economic policy? Why is the government concerned about microeconomic reform? Synopsis: The role of g
The Essence of EmpowermentThe Essence of Empowerment Empowerment is certainly not a new idea within the business arena. In fact, its concept has been around since the 1960\'s when American car manufactures suddenly realized that they were losing their butts to the Japanese producers. An extensive and extremely well-funded investigation for answers to the recurrent question, how do I get more out of my employees while simultaneously lowering my costs, did produce some implementable and constructive results. The topic I ha
Financial InstabilityFinancial Instability The soaring volume of international finance and increased interdependence in recent decades has increased concerns about volatility and threats of a financial crisis. This has led many to investigate and analyze the origins, transmission, effects and policies aimed to impede financial instability. This paper argues that financial liberalization and speculation are the most reflective explanations for instability in financial markets and that financial instability is likely
Frederick Winslow Taylor: Business ManagementFrederick Winslow Taylor: Business Management Lenoir Community College Frederick Winslow Taylor Business Management David Mercer Tuesday, February 04, 1997 CONTENTS I. Introduction......................6 II. The Younger Years.................7 III Midvale Steel Company.............n IV Inventions........................n V. Pig-Iron Handling Experiments.....n VI. Shoveling Experiments ............n VII. Conclusion .......................n APPENDI................................n SELECTED BIBLIOG
GermanyGermany On October 3, 1990, the states of the German Democratic Republic (East Germany) shed their last ties to their Soviet created structure and joined the Federal Republic of Germany (West Germany). The 23rd article of West Germany\'s 1949 constitution, the Basic Law, had been drafted specifically to allow for such an arrival from the East. But as the 1980s drew to a close, few Germans on either side of the border expected it to be used in their lifetime. Yet, in less than a year the beginnin
Investing In CanadaInvesting In Canada Investing In Canada - Factors that are attractive for direct investment in Canada. Canada is the second largest country in the world, occupying close to 10 million square kilometres of land bounded by the Atlantic, Pacific and Arctic oceans. Canada shares a 6,000 kilometre border and the five largest freshwater lakes in the world with the United States. Known as the Great Lakes, they provide a route to the Atlantic via the St.- Lawrence Seaway, permitting direct access to int
An Investigation of Japanese Corporate Culture, ItAn Investigation of Japanese Corporate Culture, Its Trends And Changes Japanese Business & Culture bus 258.1 Table of Contents1.0 Introduction 2.0 Procedure 3.0 Findings 3.1 Changing social culture. 3.2 Business Culture in Japan 3.3 Why change is needed 3.4 What is Japan and her corporations doing to develop and change 4.0 Conclusion 5.0 Bibliography Japanese Business & CultureAn investigation Japanese corporate culture, its trends and changes.1.0 IntroductionThis report is based around the foll
Lucent TechnologiesLucent Technologies BACKGROUND In 1996, AT&T decided to split into three different companies. These new companies were the new AT&T, NCR, and Lucent Technologies. Lucent Technologies is one of the leading designers, developers, and manufacturers of telecommunications systems, software, and products.1 They are beginning to emerge as a Fortune 40 company. Lucent Technologies builds local networks, business telephone systems, and consumer telephones that access the global networks.2 Lucent Technolo
BHP Revitalizes Its Global ManagementBHP Revitalizes Its Global Management Summary of the article by David Forman BHP REVITALISES ITS GLOBAL MANAGEMENT, Business Review Weekly, April 17 1995, page 24-26. BHP is setting up the required management to handle a rapid global expansion. They have done this by appointing a network of regional corporate representatives and a corporate general manager, international. Representing BHP across the world, these managers will facilitate new developments, and assist global expansion. This overs
Managing GlobalizationManaging Globalization Notes based on Managing Globalization in the age of Interdependence, published 1995 by Pfeiffer & Company, San Diego, CA. Introductory Quotation: In Managing Globalization in the Age of Interdependence, best-selling author George C. Lodge, Jaime and Josefina Chua Tiampo Professor of Business Administration at the Harvard Business School, tackles an issue of worldwide proportions - the tensions created by globalization, the growing interdependence of the earth\'s 5.5 billi
Managing the Transition from Maturity to Decline:Managing the Transition from Maturity to Decline: Diamond Power Corporation This case study, prepared by Richard C. Scameborn, follows the Diamond Power Specialty Company from its humble beginnings in 1903 to its decline in 1991. The birth of Diamond came with the invention of the hand cranked soot blower. As the years and technology progressed, so did the Diamond soot blower. Along with this main product, Diamond also added several other products to its line, but none had the profitability of t
SkittlesSkittles OVERVIEW Skittles is a variety entertainment and dining establishment located in Washington, D.C. . Our mission is to provide our patrons with a unique blend of live entertainment while delivering a top quality dining experience. We will do this by emphasizing service excellence and the highest level of performance in all aspects of our operations and services. Our prominent services include live entertainment, ranging in form from comedy to jazz performances to poetry recitals and othe
NAFTANAFTA The North America market is one of the richest in the world. Measured in terms of GDP, it is the equivalent of Western Europe. But with a somewhat smaller population, GDP per capita in North America, Canada, Mexico and the U.S., is around 12 percent higher than in Western Europe. The North American Free Trade Agreement (NAFTA), which came into effect January 1, 1994, sets out the schedule for tariff elimination for members.. As a small country, Canada has always been careful in it\'s deali
NAFTA: Canada's & Mexico's ViewpointsNAFTA: Canada\'s & Mexico\'s Viewpoints When the Canada/U.S. free trade agreement came into effect, the Mexican\'s were very impressed by the provision and opportunities that opened for both sides. Mexico then approached the U.S., seeking to form a similar agreement with them. This brought forth a new issue in Canada, should they let Mexico and the U.S. form an agreement without them? Or should they participate, thus transforming their deal with the U.S. into a trilateral agreement including Mex
Netscape Analysis ReportNetscape Analysis Report I. History Netscape Communications Corporation, originally named Mosaic Communications Corporation (MCOM) was founded in April 1994 by Jim Clark and Marc Andreessen. They released their first browser products free to Internet users in September 1994. Jim Clark is chairman of Netscape Communications Corporation. Before founding the company, Clark was the chairman of Silicon Graphics, a computer hardware manufacturer he founded in 1982. Marc Andreessen is vice president of
Organizational Review of Plant Automation GroupOrganizational Review of Plant Automation Group It is intended that this organizational review, will provide the Districts with a better understanding of the changing process computer hardware and software support needs. Also to review the department location for the Plant Automation Group (Group), and develop recommendations on the proposed reporting relationships. ¨ Review the background information. ¨ Identify the primary and secondary functions of the Plant Automation Group ¨ Review possible
Code of Professional Ethics by American InstituteCode of Professional Ethics by American Institute of Certified Public Accountants Introduction A code of professional ethics is a voluntary assumption of self discipline above and beyond the requirements of the law. The Code of Ethical Conduct serves the highly practical purpose to notify the public that the profession will protect the public interest (Carey, Doherty: p 3). When people need a doctor, a lawyer or a certified public accountant, they seek someone whom they can trust to do a good
ReorganizationReorganization A Company which have 100 people, has just gone into liquidation, being unable to manufacture furniture of sufficient quality and provide enough to satisfy the demand for it. In order to solve the problem, we have already thought up a plan. The bank manager have already accepts the financial and marketing aspects of the plan, but he is unsure of my management ability and how I would improve the organisation and management of the collectively brought about the company\'s downfall. S
Russian Reform and Economics: The Last Quarter ofRussian Reform and Economics: The Last Quarter of the 20th Century Outline Thesis: As the reformation of the USSR was becoming a reality, Russia\'s economy was crumbling beneath it. Russia began its economic challenge of perestroika in the 1980\'s. The Russian people wanted economic security and freedom, while the government was trying to obtain democracy. The previous management styles needed to be changed along with the way that most businesses in Russia operated. I. Reformation of USSR A. The
Prologue of HistoryPrologue of History Until statehood, Hawaii was ruled economically by a consortium of corporations known as the Big Five: C. Brewer and Co., sugar, ranching, and chemicals, founded in 1826; Theo. H. Davies & Co., sugar, investments, insurance, and transportation, founded in 1845; Amfac Inc. (originally H. Hackfield Inc.-a German firm that changed its name and ownership during the anti-German sentiment of WW I to American Factors), sugar, insurance, and land development, founded in 1849; Castle
Total Quality Management In ConstructionTotal Quality Management In Construction The major new element in world market competition is quality. During the 1970\'s and 1980\'s, the Japanese and their U.S. companies demonstrated that high quality is achievable at lower costs and greater customer satisfaction. It was the result of using the management principles of total quality management (TQM). More and more U.S. companies have demonstrated that such achievements are possible Using TQM as a new way to manage. Such companies also found t
20th Century (Public Relation)20th Century (Public Relation) MARKETING 438 PUBLIC RELATIONS MAJOR CASE PRESENTATION 20TH CENTURY INSURANCE COMPANY BY Branson C. Nicholson Nichelle Cox Rhonda Porter 1lb4198 02/17/99 Instructor: Paula Becker UNIVERSITY OF PHOENIX Long Beach Campus Table of Contents History, Position, Targeted Market, Goals Page 3 Northridge Earthquake, Crisis Page 4 Comeback Kid, Results of PR Campaign Page 6 Developing a Crisis Plan, Page 7 Crisis Team, Milestones for Communication Page 8 Issues Page 9 Plan A
A Role of Ethics and Social Responsibilities in MaA Role of Ethics and Social Responsibilities in Management A Role of Ethics and Social Responsibilities in Management. Ethics can be defined as a process of evaluating actions according to moral principal of values(A.Alhemoud). Throughout the centuries people were trying to choose between profit and moral. Perhaps, some of them obtain both, but every time it could have roused ethical issues. Those issues concern fairness, justice, rightness or wrongness; as a result it can only be resolved accor
AccountingAccounting Justin Denman Accounting and Auditing Processes March 4, 2000 Writing Assignment #1 Revenue Recognition Policies The purpose of this paper is to compare the revenue recognition policies of two companies in the search, detection, navigation, guidance, and aeronautical systems industry. The two companies I have selected are Aerosonic Corporation, and Esco Electronics Company. Esco Electronics Company is engaged in the design, manufacture, sale and support of engineered products. These p