Case Study: Application of Decision-Making Technique Paper


MGT 350


March 10, 2004



Case Study: Application of Decision-Making Technique Paper


Managers are faced with many decisions to make during the hour, day, week, month, and year. There are various decision-making techniques and approaches that a manager can use to process and administer these decisions must be made. Once managers have a good foundation where the problem stems, the manager can see about the speed in which to respond to the problem. Some problems can be fixed with quick action while managers may find other problems that need to be responded to by a more convoluted approach.


Technique Utilized


Mr. De Bono’s (1999) “Six Thinking Hats” is an important and powerful technique. It is used to look at decisions from a number of important perspectives. This forces you to move outside your habitual thinking style, and helps you to get a more rounded view of a situation.


If you look at a problem with the \'Six Thinking Hats\' technique, then you will solve it using all approaches. Your decisions and plans will mix ambition, skill in execution, public sensitivity, creativity and good contingency planning (1999).


We would use this technique to get the results from all the different people that would be affected by using a virtual factory. We would use this technique is to look at problems from the point of view of Technicians, engineers, floor supervisors and factory managers. This will tell us how it would affect each of these groups so we can address the issues without confrontation.


How We Would Use This Technique


We would have to use all six of the thinking hats together to get a sound and just decision. White Hat: With this thinking hat you focus on the data available (1999). Look at the information you have, and see what you can learn from it. Look for gaps in your knowledge, and either try to fill them or take account of them. This is where you analyze past trends, and try to extrapolate from historical data.


Red Hat: Wearing the red hat, you look at problems using intuition, gut reaction, and emotion (1999). Also try to think how other people will react emotionally. Try to understand the responses of people who do not fully know your reasoning. Some floor managers wear this hat.


Black Hat: Using black hat thinking, look at all the bad points of the decision (1999). Look at it cautiously and defensively. Try to see why it might not work. This is important because it highlights the weak points in a plan. It allows you to eliminate them, alter them, or prepare contingency plans to counter them. Black Hat thinking is one of the real benefits of this technique, as many successful people get so used to thinking positively that often they cannot see problems in advance. Process engineers would wear this hat as they are always in it for the negative to try and fix it avoiding the positive.


The rest of these hats would be shared between the Technicians and the factory managers. Yellow Hat: The yellow hat helps you to think positively (1999). It is the optimistic viewpoint that helps you to see all the benefits of the decision and the value in it. Yellow Hat thinking helps you to keep going when everything looks gloomy and difficult.


Green Hat: The Green Hat stands for creativity (1999). This is where you can develop creative solutions to a problem. It is a freewheeling way of thinking, in which there is little criticism of ideas.


Blue Hat: The Blue Hat stands for process control (1999). This is the hat worn by people chairing meetings. When running into difficulties because ideas are running dry, they may direct activity into Green Hat thinking. When contingency plans are needed, they will ask for Black.


Evaluation Tools and Methods Used


There are several methods that could be utilized in evaluating decision-making; observational, database, and subjective. According to Kirvesoja (2001), when using the observational method, some degree of formal objective measurement is involved; the basic idea is “to reach out to reality as directly as possible”. The database method is just as it states, the use of historical domains where records of an endless amount of information